Refund Policy
Effective Date: April 9, 2026
This Refund Policy outlines the terms under which refunds may be issued for services or products provided through wilsonnfriends.com (“Website”), operated by Pup Party Productions FZE LLC (“Company,” “we,” “our,” or “us”).
By making a purchase or booking through our Website, you agree to this Refund Policy.
1. General Policy
We strive to provide high-quality services and customer satisfaction. Due to the nature of our offerings, all sales are considered final unless otherwise stated in this policy.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- If a service is not delivered as agreed
- If there is a duplicate payment made in error
- If a cancellation request is made within the eligible cancellation period (if applicable)
All refund requests must be submitted with valid proof of purchase.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Failure to use the purchased service
- Dissatisfaction without valid reason or evidence
- Delays caused by factors outside our control
4. Cancellation Policy
The information on this Website is provided for general informational purposes only. We make no guarantees regarding:
- Accuracy or completeness of content
- Availability or uninterrupted access
Your use of the Website is at your own risk.
5. Processing of Refunds
If your refund request is approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days, depending on your payment provider
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or wish to request a refund, you can contact us at:
Pup Party Productions FZE LLC
Website: wilsonnfriends.com
Email: Nick@xlcr.ae